This site has been developed as a resource for PIONEER users, containing useful information and downloads, as well as a forum in which users can share their views and experiences and seek help and advice from other users.

There is a page containing Frequently Asked Questions (FAQs) which will be updated over time to provide help with common tasks and problems. If you need more specific advice or support you can raise a support request to Tynemarch through the Support link above.

This site is aimed at PIONEER users and as such many areas are only accessible when logged in; if you require a login please contact the PIONEER support desk.

PIONEER is a web-browser based software tool designed to identify optimal investment and changes in operational strategies to achieve specified serviceability at least cost, subject to resource and capacity constraints.

In keeping with best practice in asset management investment planning, PIONEER is designed to provide an integrated modelling environment to implement analyses that are:

• Focused on the provision of service to customers and the environment (assessed by Serviceability Indicators)
• Risk-based and forward-looking
• Founded on the principles of the Common Framework and subsequent Ofwat guidance
• Able to identify an optimal set of interventions to meet a chosen planning objective
• Able to provide improved understanding of future serviceability risk with and without capital or operational interventions, including investments related to other 'drivers' such as Supply/Demand Balance, Quality, and Enhanced Service Levels supported by customer 'willingness to pay'.

• An Asset Data Store that collects together data from a number of sources for use in serviceability forecasts and optimisations.
• A Serviceability and Cost Forecaster that stores and allows user configuration of models for estimating future values of Serviceability Indicators and costs, with and without maintenance interventions.
• An Intervention Option Generator that allows users to configure intervention options to be considered for assets, and the models to be used to estimate their costs and benefits.
• An Optimiser that selects the interventions required to meet a user-defined planning objective.
• A Job Scheduler that allows the user to set up and run a series of forecasts and optimisations.
• Flexible tools for results presentation and reporting.
• The maintenance of an audit trail.